As leaders we often tell our staff and colleagues to “be open” “tell me how you are really feeling”, but what if they actually did? What if you didn’t like or agree with what they had to say about you? Would you be able to handle it? It’s easy to look at others and form […]
Recently I was reminded of the importance in giving to receive. Naturally we tend to have an expectation of others to give to us without first considering how we can be of service to them. When we go about our daily routines, we expect to receive things like great customer service in a restaurant even […]
Trust is developed through action; one showing consistency in activity, thereby meeting the receiver’s expectations. For example, we don’t ask a chair if it will hold us up. We have an expectation that the chair will do what it appears to be capable of doing; keep us from falling on our butt! Employees have that […]